Return policy

At Motoeiukn, customer satisfaction is important to us. We want you to feel confident when shopping for your favorite fashion pieces.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, the item must:

• Be unworn, unwashed, and unused.

• Be in its original condition with all tags attached.

• Be free from stains, odors, damage, or alterations.

• Include the original packaging where reasonably possible.

• Be accompanied by proof of purchase or an order number.

Items that do not meet these conditions may not be eligible for a refund, except where required by applicable law.

2. How to Request a Return

To initiate a return, please contact our customer service team at:

Email: motoeiukn@outlook.com

Please include:

• Your order number.

• Your full name.

• The item or items you wish to return.

• The reason for your return.

• Photographs if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions.

Please do not send items back without first contacting us and receiving the appropriate return instructions.

3. Return Shipping Costs

For returns due to personal preference, incorrect size selection, or a change of mind, customers are responsible for return shipping costs unless otherwise agreed.

If you receive an incorrect, damaged, or defective item, Motoeiukn will cover reasonable return shipping costs or provide another appropriate resolution.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

The return address will be provided by our customer service team after your return request is approved.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Include your order number, a description of the issue, and clear photographs of the affected item.

After reviewing your request, we may offer an appropriate resolution, such as:

• A replacement item.

• A refund.

• Another mutually agreed solution.

Nothing in this policy limits your rights under applicable consumer protection laws.

5. Size and Fit Issues

We understand that finding the perfect fit when shopping online can sometimes be challenging.

If an item does not fit as expected, you may request a return within the eligible return period, provided the item meets our return conditions.

Customers are encouraged to review the size chart and product measurements before placing an order.

We do not currently guarantee direct size exchanges. If you would like a different size, please contact our customer service team for available options.

6. Non-Returnable Items

The following items may not be eligible for return due to hygiene considerations or their specific nature:

• Worn, washed, or altered clothing.

• Items with missing tags or significant customer-caused damage.

• Personalized or custom-made products, where disclosed before purchase.

• Certain intimate apparel or hygiene-sensitive items, where clearly identified as non-returnable before purchase.

• Gift cards, where permitted by applicable law.

Any additional final-sale exclusions will be clearly disclosed on the relevant product page before purchase.

These exclusions do not affect applicable legal rights relating to defective, damaged, or incorrectly supplied goods.

7. Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days after approval.

Please note that your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund after the expected processing period, please contact us for assistance.

8. Order Cancellations

If you need to cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. However, you may request a return after delivery in accordance with this policy.

If an order is successfully canceled before shipment, any payment collected for the canceled order will be refunded to the original payment method.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact our customer service team.

We may assist you in reviewing the tracking information and contacting the shipping carrier.

Each case will be reviewed based on the available delivery information and applicable consumer protection requirements.

10. Contact Information

If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us:

Store Name: Motoeiukn

Website: https://www.motoeiukn.com/

Customer Service Email: motoeiukn@outlook.com

We appreciate your understanding and thank you for shopping with Motoeiukn.